Until a few years back, branding was limited to its aesthetic component. It was determined that, unlike marketing, branding is about the visual identity...
How retailers can delight and convert shoppers online.
For retailers across EMEA, the last two years have been tumultuous to say the least. From lockdowns to...
Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from...
Organizations who have fully aligned their moneymaking teams under the Revenue Operations model enjoy better customer experience, customer conversion, and employee experience across industry...
Creating a seamless experience requires always having a next step—the right next step—for your customers as they engage with your brand. Designing workflow campaigns...
The “US Contact Center Decision-Makers’ Guide (2022 – 14th edition)” is the major annual report studying the performance, operations, technology and HR aspects of...
As the world continues to shift and market demands continue to fluctuate at unprecedented rates, it’s becoming critical for your supply chain network to...